Each day facility managers and their staff are involved in a variety of communications with customers and colleagues that make or break their success. At the heart of these exchanges is the ability to listen with both ears and eyes in order to understand the intended message. Through brief exercises, applied research, video clips, and dialogue, attendees will learn strategies to improve their listening skills, including the need to focus, read non-verbal cues, recognize potential gender differences in communication styles, and communicate effectively during times of conflict. Attendees will depart with practical tips and techniques that they can immediately apply and coach others within their own organizations to improve their listening and overall communication skills.

 Download

This document requires the following access level: IFMA Member or Knowledge Pass

Upgrade your access

Already a member? Sign-in