September 2021 Content Feature: Human Factors

One of the most important aspect of well-managed facilities is the health, safety and comfort of the people occupying them. It is a core responsibility of the facility manager to cultivate a workplace environment that supports organizational effectiveness while minimizing the risks and liabilities of its occupants.

Some of the following features require IFMA Member or Knowledge Pass access.

Open Access

Recognizing the socio-technical opportunity of workplace: An analysis of early responses to COVID-19.
COVID-19 has disrupted the ways in which we work, offering an opportunity to rethink our workplaces. Organizations have had to adapt and respond in unprecedented ways to enable continued organizational performance that have come to see many people working from home. Early responses to ‘return-to-work’ have sought to repurpose existing workspace arrangements, but they miss the unique opportunity to reconceive ‘workplace’ more comprehensively, as well as the role the property community has in enabling work. This paper aims to highlight the opportunity of viewing the workplace holistically through the lens of socio-technical systems. An examination of the early responses to the pandemic identified a focus on the technical aspects of reoccupying workspaces, but taking from socio-technical systems, this should not be to the detriment of other factors. A more nuanced debate regarding who should return to work and how this will occur is presented, which highlights further a need to move beyond the physical workspace and to reflect on how we can enable ways of working.

Access Floors and Agile Workplace Design During COVID-19
An agile working environment helps cultivate an effective business environment. It provides employees the liberty to work in various areas of a workspace—even remotely thanks to hot-desking—when and how they prefer. With fewer limitations and more adaptability, your team focuses more on performance and quality and less on where duties are performed. Thanks to office technology advancements and fresh approaches to modern office design, we’re entering an age where many organizations are considering an agile workplace.

Adaptability VS Uncertainty: Why Modular Workplace Design Is Now or Never
What makes the modular workplace design so attractive is the capability of having a diverse workplace assemblage: private spaces for focused work, training rooms, social spaces for collaboration, et cetera. With the barriers of the traditionally structured workspace removed, team members are able to be their most productive within a multifluid design. When traditionally designed workspaces are broken down and their barriers removed, people have more room to be innovative and productive.

Registered Access

Leveraging Human Factor Personality Profiles
This webinar examines usage of HEXACO and Emotional Intelligence assessments and their impact on team performance. We discuss a case study over 100 industry professionals working in teams to complete similar project management tasks. Teams that were developed based on personality traits which performed almost 70% better than randomly-assigned teams.

Strategic Life Plan for Facility Managers: Human Longevity & Your Career
2020 marks the 40th Anniversary of IFMA. How time flies. All of us are getting older but we are also living longer than ever before. According to Statistics Canada, men now live an additional 18.1 years while women 20.1 years. Human longevity has caused major concerns all over the world regarding the needs of the aging population, impacting the way we live and the way facilities are designed. However, it also opens up opportunities and possibilities for all of us. “Successful Aging” is a technical term now used by gerontology. Recent research provides wellness solutions for successful aging and we are now able to prevent and even reverse life-burden illnesses. Drawing from my upcoming book with Alvin Kelly MD, this session addresses the reality of aging and how we are able to use our FM experience to develop a Strategic Life Plan for our personal lives and professional careers.

Creating Healthier Workspaces
Companies are increasingly realizing the benefits of healthy buildings. Here's what they're doing to boost wellness in their properties.

Premium Access

The Rise of the Human Factor: Well-being and Balance in the Workplace
Examine the relationships between human factors, workplace design, technology; and productivity, with recommended solutions for activity based design, provision for occupant choice, and facilitation of workplace change.

Addressing the Skills Gap
CBRE is being affected by the Skills Gap just as everyone else is. We will describe the process used to better understand technical churn in our organization and the process we have developed to sustain our technical workforce. We will share how we are working with the Department of Education on the reauthorization of the Perkins Act.

Sheer Living Hell: Surviving a Tormenting Work Environment
Seven fundamental rules to get you through the stress of being in a difficult work situation. They may be taken in any order; each principle stands alone. You may agree with all of them or just a couple of them. If you can apply just two or three of these principles, however, you will be light years ahead of those around you. I also remind you of three important areas in which you must take care of yourself.

The New Inclusivity: Neurodiversity in the Workplace
At a time when many organizations report struggling to find and retain highly-skilled talent, people on the job are stressed out and their physical and mental health is paying the price.

The Moveable Workplace: Breathing New Life Into Workplace Relevance
Current global trends in the workplace have forced organizations to radically change how they work. With the move to remote and hybrid working, a massive shift in the workplace culture is underway. Organizations are now reevaluating their priorities and building work environments that ensure workers feel safe, engaged, inspired, and productive.

Buildings of the Future: Healthy Buildings
This video explores the future of buildings and how to improve their health factors for occupants.

Employee Experience Defines Business Success in the Hybrid Workplace Era
To gain more insight into how the employee experience is changing and how companies can adapt, independent research and consulting firm Verdantix compiled a report based on interviews with FM experts and workplace leaders. This report offers practical recommendations for re-evaluating your policies, technology, amenities, and more to improve the employee experience.

Premium Access

Facility Management Staffing Report 33
To help facility managers gauge if they are applying sufficient resources to the FM function, IFMA conducted a survey to assess staffing levels for professional, skill trade and non-skilled FM positions. The intent of this study was to measure total staffing levels, derive a ratio of FM staff to square footage managed, and identify factors that drive staffing — such as industry sector, size and type of space managed, outsourcing practices, employee turnover and location.

Distributed Work Tips and Best Practices
This guide is designed to make distributed work as effective as possible for the worker. It includes tips and best practices for setting up your home office, communicating with peers, managing your time, and facilitating and participating in virtual team meetings.

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