Balanced Scorecard 1

A business performance measurement system developed by Robert S. Kaplan and David P. Norton that provides a method to align business activities to its strategy, and monitor performance of strategic goals over time. The balanced scorecard is a topdown method of translating an organization's mission and strategy into tangible linkages, interrelationships, specific activities, and measures necessary for success. A good balanced scorecard may take into consideration employee satisfaction, cost metrics, productivity metrics, etc.