The Facility Management industry is continuing to strengthen its position as a “customer-focused” business services provider. Surveys are a good way to capture this data. BUT BEWARE – surveys need to capture the right information with the least amount of effort required.
This webinar discusses the important relationship between customer satisfaction and financial measures.
You will learn:
- - recommendations on the types of questions to ask
- - frequency of use
- - and industry tools available to assist in the collection of customer satisfaction data.