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Developing an Effective Customer Satisfaction Survey


  • 2019  by Jake Smithwick
  • intermediate
  • video

The Facility Management industry is continuing to strengthen its position as a “customer-focused” business services provider. Surveys are a good way to capture this data. BUT BEWARE – surveys need to capture the right information with the least amount of effort required.

This webinar discusses the important relationship between customer satisfaction and financial measures.

You will learn:

  • - recommendations on the types of questions to ask
  • - frequency of use
  • - and industry tools available to assist in the collection of customer satisfaction data.
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  • communication
  • human factors
  • research and development
  • customer focused
  • customer satisfaction
  • Survey
  • quality
  • video
  • feedback
  • intermediate
  • rbi
  • 2019
  • 76 Downloads
  • Share
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