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Europe Operations and Maintenance Benchmarks Report - No. 2


  • 2022  by IFMA
  • beginner
  • white paper
  • Reviewed

Concierge Services and Contract Management Practices

IFMA has embarked on a global effort to disseminate facility operations and performance data. This white paper focuses on concierge/housekeeping as
well as the use of in-house versus outsources services for a variety of facility service contract types, and is the second in a series of three reports summarizing performance of select buildings throughout Europe. While there is a small sample size for this pilot study, there are relevant findings to consider. As organizations evaluate the performance and value they receive from facility-related services, benchmarks are an effective tool to develop meaningful business cases.

Read the first benchmarks report on Sustainability Programs and Initiatives

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  • white paper
  • europe o&m benchmark series
  • human factors
  • leadership and strategy
  • contract
  • project management
  • facility-related services
  • housekeeping
  • concierge
  • finance and business
  • outsorcing
  • beginner
  • 2022
  • 131 Downloads
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