September 2019 Featured Content: Human Factors

Learn practices and tactics to support the performance and goals of your facilities. This month's collection of Knowledge Library content covers everything from workplace etiquette and employee engagement to facility safety and change management techniques. Get insight on how office design affects morale, the skills FMs need to succeed, and much more.

Some of the following features require IFMA Member or Knowledge Pass access levels; content is organized by access level for easier viewing.

Open Access

Top 10 Skills Every Facility Manager Needs to Succeed
What strengths and skills are employers seeking from facility manager candidates? Here are 10 skills you need to move up as a facilities leader.

Workplace Change Management: An Overview
People have a natural resistance to change. Despite good business reasons for transforming the workplace, employees often feel vulnerable during the process. Workplace change management should be executed carefully and thoughtfully. The goal is to create a well-crafted program that provides support for employees, assisting them in getting back to work quickly to avoid productivity loss. This paper discusses the importance of workplace change management and provides basic steps to success.

Student Engagement in the FM Profession Through Mentorship
This paper presents a brief literature review regarding the need to increase FM education, a detailed description of an IFMA chapter mentorship program and results of the program, as well as lessons learned and recommendations for future approach.

Registered Access

A Comprehensive Safety Program Checklist
The article outlines the use of comprehensive safety programs and checklists that go above and beyond simple compliance in order to ensure optimal work conditions and enhance the bottom line.

Facility Management History and Evolution
By synthesizing the evolution of FM, this paper aims to answer the question, “Did the need to provide a separate name to describe the management of facilities arise as the nature of the business moved from core competence to business critical?”

Sustainability How-to Guide: Engaging Occupants in Your Sustainability Program
This guide introduces the benefits of engaging occupants in sustainability initiatives and provides a step-by-step approach for designing, implementing and measuring the impact of an occupant engagement program to achieve positive behavior changes.

Workplace Configuration: How Office Design Affects Employee Morale
FMs can assess how the company's goals are portrayed in the use of space, and design work spaces that will improve employee productivity and morale.

Premium Access

Work Space Etiquette
A listing of workspace etiquette meant to help occupants remain productive and considerate in office environments made up of open workspaces with hoteling amenities.

Employee Engagement – The Crucial Role of the Supervisor
Engaged employees are more productive, more customer-focused and more loyal — and companies with high levels of employee engagement are more profitable, according to a number of studies over the past two decades. While the benefits of employee engagement are well established, the drivers for employee engagement are less well understood. Original research at a high performing ISS unit shows the crucial role that supervisors and managers play in ensuring employees feel engaged in their work.

Knowledge Pass Access

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The Future is Now: Increase Your Contribution by Leveraging AI...
Artificial intelligence (AI) is rapidly changing the world as we know it, impacting various industries, jobs and even the economy. While AI allows computers to act, learn and adapt in a way that simulates human logic and judgment, there’s still a place for us. This session will explore AI technologies already making an impact, changing society and affecting your jobs. AI can increase the power of buildings by using the constantly changing data from meters, the utility, BMS’s, sensors, and connected equipment - and automatically respond to changing conditions in weather, occupancy, and equipment performance to save energy and increase comfort, enabling the building to become more responsive to the rapidly changing demands of tenants ranging from sustainability goals, to comfort requests, office layouts and technology driven amenities.

The Value of Strategic HR Processes in Service Management
Service Management is about continuously creating value in the eyes of the customers. This perception of value and quality of service is formed by the customer in an often brief encounter between a service provider’s employees and the customer. This means that the service company must excel at serving the front-line workers, who are the most important link between the company and the customers.