January content spotlight: Quality

Customer service and satisfaction, workplace productivity, work processes, compliance, performance, benchmarking — the management and measurement of organizational quality is in your hands. Discover ways to improve services, cut costs, measure the effects of current processes and manage the implementation of improvements with this month’s featured content.

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Why LEAN is the New Clean White
Learn how to cut costs by as much as 40 percent and improve productivity by 12-52

Upgrading and Renovating Technology
Review options for improving technology services in multi-dwelling-unit buildings, ranging from simple upgrades to full infrastructure

Podcast Ep. 57: International FM Standardization and Professionalization
Mike Petrusky interviews Stan Mitchell, CEO of Key Facilities Management International, a globally recognized FM

Podcast Ep. 33: Influencing Without 
Mike Petrusky interviews Terry Lipovski, executive coach, strategic advisor and TEDx speaking

Podcast Ep. 28: The Power of Place
Mike Petrusky asks Kay Sargent, senior principal and director of HOK’s WorkPlace practice, to discuss built environment strategies, with a specific focus on the future of facility 

Brand Uptime
Acquire a new way to think about your physical infrastructure and the impact it has on overall company performance.

Reaching Every Employee in an Organization: Engagement Through Discover the best method of improving overall employee engagement.

Improving Facilities Work Management Using Statistical Process Control Acquire standard performance metrics using four measurement categories: customer satisfaction, cost/efficiency, cycle time and defects.


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