Customer service and satisfaction, workplace productivity, work processes, compliance, performance, benchmarking — the management and measurement of organizational quality is in your hands. Discover ways to improve services, cut costs, measure the effects of current processes and manage the implementation of improvements with this month’s featured content.
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Some of the following features require IFMA Member or Knowledge Pass access Why LEAN is the New Clean White Learn how to cut costs by as much as 40 percent and improve productivity by 12-52
Upgrading and Renovating Technology Review options for improving technology services in multi-dwelling-unit buildings, ranging from simple upgrades to full infrastructure
Podcast Ep. 57: International FM Standardization and Professionalization Mike Petrusky interviews Stan Mitchell, CEO of Key Facilities Management International, a globally recognized FM
Podcast Ep. 33: Influencing Without Mike Petrusky interviews Terry Lipovski, executive coach, strategic advisor and TEDx speaking
Podcast Ep. 28: The Power of PlaceMike Petrusky asks Kay Sargent, senior principal and director of HOK’s WorkPlace practice, to discuss built environment strategies, with a specific focus on the future of facility
Brand UptimeAcquire a new way to think about your physical infrastructure and the impact it has on overall company performance.
Reaching Every Employee in an Organization: Engagement Through Discover the best method of improving overall employee engagement.
Improving Facilities Work Management Using Statistical Process Control Acquire standard performance metrics using four measurement categories: customer satisfaction, cost/efficiency, cycle time and defects.
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