December 2021 Content Feature: Communications

We've heard it so many times it's become somewhat of a cliché. But, in our new normal of increased remote and virtual work, we see it's truer than ever: communication is key. Being able to communicate effectively empowers you to manage up and down in your organization, sell your ideas, and maybe most importantly, foster a positive culture that retains and grows its talent.

As we say goodbye to 2021, and move into a new year, this month's feature aims to help you improve your listening skills, conversations and collaboration so that you have an effective 2022.

Some of the following features require IFMA Member or Knowledge Pass access.

Open Access

Get Off Email and End Meetings on Time
Do you receive too many emails from your colleagues? Want to run more efficient meetings? This session will present two tools that solve the time crunch in modern workplaces. 1) Slack, a messaging app for teams that helps track conversations. 2) Level 10, a meeting format designed to create a consistent rhythm focused on the vision.

Sustainability How-to Guide: Engaging Occupants in Your Sustainability Program
This guide introduces the benefits of engaging occupants in sustainability initiatives and provides a step-by-step approach for designing, implementing and measuring the impact of an occupant engagement program to achieve positive behavior changes.

12 Reasons Why the Best Employees Quit, Even When They Like Their Job
Few things are as costly and disruptive as good people walking out the door. Organizations know how important it is to have motivated, engaged employees; but most fail to hold managers accountable for making it happen. Keeping your best employees starts with understanding why people leave. This article outlines the top 12 reasons.

The FM-Negotiation Lifecycle: From Challenge and Conflict to Collaboration and Calm
Body language and verbal communication are critical to successful relationships. The secret is to learn as much as possible about Body Language and Verbal Communication skills and patterns so you can be prepared to “Fix” the project problem before the relationship and plan collapses.

Premium Access

Survival Triggers: The Hidden Reason Why Leaders Say and Do Stupid Things
It’s easy to read or hear about some executive saying or doing something that was not well thought out. It’s even easier to judge these people but what about your own cringe-worthy leadership moments? In this interactive session, Carlann takes you into the caverns of your mind to uncover why we get hooked into thinking, saying and doing stupid things. You’ll take the first steps into discovering the source of your most risky self-sabotaging behaviors as well as your greatest leadership strengths.

Proven Strategies to Become a Better Listener
Each day facility managers and their staff are involved in a variety of communications with customers and colleagues that make or break their success. At the heart of these exchanges is the ability to listen with both ears and eyes in order to understand the intended message. Through brief exercises, applied research, video clips, and dialogue, attendees will learn strategies to improve their listening skills, including the need to focus, read non-verbal cues, recognize potential gender differences in communication styles, and communicate effectively during times of conflict. Attendees will depart with practical tips and techniques that they can immediately apply and coach others within their own organizations to improve their listening and overall communication skills.

Communication is Key: Can you Hear Me Now?
In our FM business, ineffective communication often causes us to not receive critical needed funding and in some circumstances, even lose our jobs. Perhaps the largest gap in FM is the lack of effective communication with executives, especially when it comes to Capital Renewal. Facility Managers should pro-actively develop a Communication Plan with a prioritized time schedule, which will allow communication to become real and meaningful.

The Art of Telling Your Story 2.0
Understand what is important to your organization and how focus your message. Understand how your organization makes financial decisions and how that informs the way you present financial alternatives.

Navigating Gender Differences in the Workplace
With increasing awareness and navigating gender in the workplace, we will discuss how men and women can learn to work together to achieve optimal results. It is imperative to cultivate our gender intelligence to effectively collaborate with the opposite gender. This dynamic panel, comprised of 2 men and 2 women, will give situations and objective views to different scenarios. You will hear from both on how to change your mindset to understand each other’s perceptions.

Knowledge Pass Access

Workplace Change Management: Communicating the Right Information at the Right Time
This article reviews the elements of a successful workplace change communications program and provides FM tips and tricks for managing a workplace transformation.

Driving Impactful Workplace Conversations
To effectively lead workplace change, FMs must work regularly with the C-suite, HR, IT, Finance, etc. and hold strategic and tactical conversations with these groups and outside vendors. This can be challenging — So how can FMs lead and/or support these conversations better? James Ware, author of "Making Meetings Matter," shares his opinions in this interview.


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