December 2019 Content Feature: Communication

Effective communication is a cornerstone of productive business and is key to team and company success. And, with it reported that poor communication costs companies over US$37 billion a year, it is essential that you're up to date on the latest trends and best practices for communicating in the workplace.

Some of the following features require IFMA Member or Knowledge Pass access.

Open Access

The Importance of the Online-Community to Current and Future Facility Managers
This piece proposes that FMs should become active members of a supportive and collaborative online FM professional networking community to connect with colleagues and find proven solutions for their technical problems.

Creating a Safe, Sustainable Community in a Challenging Economy
This whitepaper explains how a well-planned technology implementation adds value when it is comprehensive, creates operational efficiencies, meets constituent expectations, and takes advantage of funding opportunities and expert knowledge.

Registered Access

The Value of Employee Communication in Today's Workspace
Effective, timely, and well-phrased communication can help employees feel more connected to the company and its goals thereby creating a positive and supportive work environment.

Communication Lessons from the Real World Webinar
Mass communication and messaging control advice from retired FBI special agent, Jeff Lanza, paired with real-world examples of high-stakes communication scenarios and a process for message-driven external communication.

Ep. 14: Leadership, Communication #DareToBe | Andrea Sanchez
Mike Petrusky talks with Andrea Sanchez about discovering our passions, facing challenges, and motivating our facility management community to embrace innovation and workplace success through disruptive change. We discuss connecting in person, via social channels, and online with Andrea's Twitter Chat called #DareToBe.

Premium Access

Speaking Up Communicating Effectively With Senior Leadership
By outlining leadership levels and their key skills for success, this piece defines realistic expectations and behaviors for successful C-Suite communication, building skills for self-management that support efforts in managing up.

Collaborative Knowledge Work Environments
In-depth research and analysis of the impact of workplace design on work environments and functions. Learn how to use evidence-based design to provide a balance between work spaces for individual effectiveness and those for collaborative interaction.

Developing an Effective Customer Satisfaction Survey
The Facility Management industry is continuing to strengthen its position as a “customer-focused” business services provider. Surveys are a good way to capture this data. BUT BEWARE – surveys need to capture the right information with the least amount of effort required.

Knowledge Pass Access

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Workplace Change Management: Communicating the Right Information at the Right Time
This article reviews the elements of a successful workplace change communications program and provides FM tips and tricks for managing a workplace transformation.

Higher Level Communication - Translating Great Ideas Into Action
Facility management professionals are constantly developing new ideas and initiatives for their buildings and teams; but the effectiveness and impact of a great idea can be limited if it's not communicated properly. In this podcast, you will learn about different communication styles and gain tips and guidelines for interactions that work best and worst for each style. Achieve more effective communication with your colleagues, peers and upper management.

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